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We Are Hiring – Consumer Advocate

Position Description

The Consumer Advocate works with people with lived experience of mental illness, and their families and other caregivers, to find the services and supports they need. The Consumer Advocate has the responsibility of responding to the needs of mental health consumers in the community.

Support available includes but is not limited to:

· Help with financial assistance applications and appeals.

· Referrals to free and low-cost therapy and counselling services.

· Mental health education and support for caregivers.

· Help locating affordable housing and subsidies.

· Help with landlord/tenant concerns.

· Help locating programs for mental health recovery, education, or employment training.

· Supporting individuals through legal matters such as court appearances.

· Provide Peer support to individuals

· And other areas of support as required.

In addition to the above, the Consumer Advocate will:

· Maintain a caseload of client, ensuring accurate statistical records and relevant contact information.

· Be aware of community services which are available to best assist in and maintain consumer’s community integration and facilitate independence.

· Promote existing programs to consumers.

· Complete quarterly reporting for funder and other reports as requested.

· Attend workshops and training as available.

Qualifications and Experience

· A recognized diploma or undergraduate degree in the human services area, social work, or equivalent experience

· Previous work experience working with mental health consumers an asset

· Highly developed communication, interpersonal, and organizational skills an asset. Strong facilitation skills as well excellent written and organizational skills

· Strong knowledge of community resources

· Self-motivation and initiative are a must

· Class 5 driver’s license and own vehicle

· Advanced knowledge of MS office programs (word, excel, PowerPoint, outlook)

· Knowledge of financial reporting, budget development and cost/revenue analysis

· Effective written and verbal communications skills.

· Decision making and problem solving skills.

Job Types: Full-time, Contract, Permanent

Salary: From $29.00 per hour

Expected hours: 35 per week



Work Location: In person

About CMHA

CMHA Wood Buffalo offers a comprehensive range of mental health services to support our local community. Our vision is “A thriving region where we foster and embrace mental wellness for all”, with a mission of providing support and access to resources and guidance for people to maintain and improve mental wellness. We believe in fostering inclusion, building resilience, and collaborating to enhance sustainable mental wellness in our region. Every day we act as a bridge between the medical world and the wider community. By maintaining a focus on client-centered work, CMHA is a provincial leader in mental health awareness and education, peer support, suicide prevention, and rural mental health service delivery. In a wide variety of approaches and venues, CMHA’s evidence-based programs and resources build awareness, reduce stigma, and build resiliency and supports recovery.

What you will gain from a career at CMHA.

· An opportunity to make a difference in your community

· Commitment to a flexible and supportive work environment

· Paid support for professional growth and development

· An opportunity to work with a great team

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